Refund policy

Refund and Return Policy

At y2kdecor, we take pride in the quality and uniqueness of our decor. Because we do not pre-print or hold inventory, every piece is printed-on-demand and custom-made to order. Every product is carefully packed to ensure it reaches you in perfect condition.

Since we do not warehouse inventory, we cannot accept general returns or swap out one piece of art for another. However, in the rare event of transit damage or an incorrect shipment, we are here to help.

✅ Eligible Return Cases We offer replacements or refunds only in the following situations:

  • The product was damaged in transit.

  • You received the wrong item (a different product from what you ordered).

📦 Conditions for Return Eligibility To be eligible for a return or replacement:

  • You must raise a support request within 48 hours of receiving the order.

  • You must submit a clear unboxing video that:

    • Shows the sealed package before opening.

    • Clearly captures the unboxing process and the specific issue (damage or wrong item).

  • Note: Requests made beyond 48 hours or without a valid unboxing video will not be eligible for a return or replacement.

🔁 Return Process If your item meets the above conditions:

  1. Email us at businessy2kdecor@gmail.com or fill out the contact form on our website.

  2. Include your order number, a description of the issue, and the unboxing video.

  3. Our team will review your claim and respond within 24–48 hours.

  4. If approved, we will arrange for a return pickup (if needed) and either ship you a replacement item or process a refund, depending on availability.

🚫 Non-Returnable Items

  • Products damaged after delivery or due to mishandling.

  • Orders where incorrect product claims cannot be verified via an unboxing video.

  • Any request raised after 48 hours of delivery.

🛑 Order Cancellations Due to our streamlined and automated order processing system for custom printed-on-demand items, we are unable to accommodate any cancellation or modification requests once an order has been placed.

We urge all our customers to carefully review their orders before submitting them to ensure that all details are correct, including product selection, quantity, shipping address, and payment information. We apologize for any inconvenience this may cause, but this policy helps us maintain our high standard of customer service and efficient processing.

🙏 Thank You for Understanding Our policies are designed to ensure a fair experience for both you and our team, especially since our items are custom-made and limited edition. We want to ensure that your shopping experience with us is a positive one, and we will do everything we can to make sure that you are satisfied with your purchase.

 

For any queries, concerns, or complaints, please do not hesitate to contact us at businessy2kdecor@gmail.com. Our customer service team is always available to help!